Dear Air 2000:
A customer relations nightmare
by Terry Ravenscroft
Hilarious correspondence to and from airline companies. If you are travelling soon, especially by air, this book is an absolute must read on your journey. In fact you won’t be able to put it down and may well forget to exit the plane. You will definitely have a good look at the next airline you plan to travel with to assure yourself that they meet your expectations.
The book is a record of correspondence between T. Ravenscroft to airlines world wide. I was disappointed that he didn’t include El-Al, Israel’s airline. There is only one US airline involved. Mr. Ravenscroft begins the exchange by asking for information about a flight he is planning (or complaining about one that he took). Topics include the food, seating, places to see, schedules, stewardess uniforms, laws in some of the countries, and the behavior of other passengers. Most are outlandish. Much of the humor comes from the responses from the airlines, as they attempt to deal with an obvious crackpot.
Ravenscroft milks the exchanges as much as he can, pointing out when they have not answered his questions. Some companies, wisely, I think, do not respond, but, surprisingly enough, most do in a very polite, professional manner.
The book is worth the couple of hours needed to read it.
This book was seriously laugh-out-loud funny. I have done plenty of air travel over the past several years and could relate to many of these stories. But even if you have not traveled by air often, you will still find this book simply hilarious.
It’s a collection of letters written to various airlines, including praise, complaints, suggestions, and often written (in my opinion) to see see how far the author can go to elicit a response. But the great thing is it’s written so well that the airline receiving the letter has no choice but to try to take it seriously. It’s written so the reader is left wondering is this guy really daft or is he simply brilliant? Get this book, it’s guaranteed you will laugh!